Ticketing
Intake from portal, email or API. Categorization, priorities, SLAs and escalations built‑in.
Status: Planning
CoreITSM
Ticketing, change management, and team coordination — a clear, automation‑ready ITSM foundation.
Overview
CoreITSM aims to make daily IT work calmer: capture requests, route intelligently, standardize changes, and keep everyone in the loop.
Change management
Standard vs. normal changes with templates, approvals and scheduling.
Team coordination
Assignments, handoffs and on‑call awareness — less context switching.
Planned features
Automation hooks
Trigger automations on transitions, integrate with CoreControl for remediation.
Knowledge base
Reusable solutions with rich content and feedback loops.
Self‑service portal
Friendly request catalog with status visibility for end users.
Milestone Roadmap & Pilot Program
Follow the engineering roadmap of CoreITSM and secure early access as a pilot partner.
Phase 1 · In Progress
Workflow Engine, Queues & SLA Model
Design of the high-speed ticket pipeline, email/API intake, SLA timers, and multi-tenant permissions.
Phase 2 · Next Milestone
Change Calendar, Approvals & Knowledge Base
Structured change templates with multi-stage approvals, maintenance windows, and built-in knowledge base.
Phase 3 · Planned
Self-Service Portal & Pilot Beta
Modern end-user service catalog portal and launch of the closed beta phase with pilot customers.
Phase 4 · Planned
Auto-Remediation & CoreSuite Integration
Direct linking of tickets with CoreInventory assets, automated CoreControl playbooks, and SimpleStaff on-call rosters.